Return / Refund policy
The following return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any questions that are not covered by this policy, you may contact our customer service and support team directly through live chat or email.
Eligible for Refund
Please note that in order to be eligible for a refund, the product/s you have purchased must be unopened and unused in order to comply with health and safety regulations.
How many days do I have to return my item?
We understand that you might change your mind. As such, you can return any item ordered free of charge, within 3 days of delivery. The 3-days window starts on the day you effectively receive the item at your delivery location.
To notify us of your return, please contact our customer support team through live chat or email.
Once we are informed of your intent to return your order, you will have 3 days to send us back the item from the date of your return notification to us.
You don’t have to provide the reason for the return. However, we may contact you as we would love to get more feeback and this will help us improve our products and the experience of our customers.
Do I need to cover the return shipping cost?
For all your orders you will have to cover the shipping cost of the return.
What type of refund can I expect?
If you return your order within the 3-day window aforementioned, we will refund you with one of the following methods ( MyPOS,BankWire).
When will I receive my refund?
We will proceed with the refund within 14 days of receiving your cancellation request. We might, however, delay the refund If we haven’t received the item within that time window, or we don’t receive evidence that the item was returned.
How much will the refund be?
The refund will cover your order amount including shipping cost, unless you have chosen a non-standard delivery method such as expedited or express shipping.
We will not refund the shipping cost for any order